National Helpline Opening Hours

                                                                                 Mon-Fri 9am-8pm

                                                                                 Weekends 1pm-4pm                                           

                                                                                                              FREEPHONE 0808 802 6161







Cruse Bereavement Care Scotland (CBCS) exists to promote the well-being of bereaved people in Scotland. We seek to help anyone experiencing bereavement to understand their grief and cope with their loss. We work primarily through volunteers, providing free care to bereaved people. We also train and educate individuals and organisations who may in turn be able to contribute to the well-being of bereaved people.


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CBCS was set up in 2001 as a fully independent Scottish Charity, licensed by Cruse Bereavement Care to use the name. Our Headquarters in Perth became fully operational in February 2002 and exists to provide direct support for the work of the Areas throughout Scotland. We do this by supporting local teams and developing volunteers’ skills, both for the ultimate benefit of bereaved clients.

With areal offices as far apart as Dumfries and Kirkwall, we have a single point of contact helpline - 0808 802 6161 - through which we take enquiries from bereaved people, the medical profession and social services.  Local contact is then arranged as appropriate.

We are conscious that as technology develops, social awareness increases and funders expectations rise, the demands put on our service increase.  We are involved in the following developments at present:

    • Since 2009, CBCS has been collaborating with Utrecht University Department of Clinical and Health Psychology to design and run an efficay study of our intervention approach, the stratified model for grief intervention. "It is a rare opportunity for research to have a direct impact on care provision to the benefit of clients, while also making a contribution to the scientific community." said Cate Newsome, our PhD student.
    • Our helpline is being developed to provide frontline bereavement support .....
    • Development of bereavement listening support by phone to clients living in areas where we have no local volunteers .....
    • Develop the service we already provide in Edinburgh prison to other prisons in conjunction with the Scottish Prison Service .....


 COSCA Logo  CBCS is a memeber of COSCA and abides by the COSCA Code of Ethics


CBCS is partnering Cruse Bereavement Care who have been granted funding of over half a million pounds by the Ministry of Defence to develop further and raise awareness of bereavement services available for the Military Family. Over a two year period the project, ‘Bereavement in the Military Family’, will support over 30,000 bereaved serving personnel, their families and the ex-services community.

Through the project we will:

    • Train more volunteers to support bereaved Military family members
    • Develop and distribute self help bereavement resources across the Military family
    • Pilot a peer support module training Military family members to support to each other.

This project is funded by the Armed Forces Covenant LIBOR Fund. The intention of the LIBOR Fund is to support the two key principles of the Armed Forces Covenant, which are that the Armed Forces Community should not face disadvantage in the provision of public and commercial services, and that special consideration is appropriate in some cases, especially for those who have given most, such as the injured and the bereaved.

Reviewed and Revised 07/10/2014



CBCS Leaflets

Check out our key leaflets - you may find that what you are experiencing is normal for someone who is grieving.

Volunteer Opportunities

Training Opportunities

CBCS offers a number of courses that are currently run on a 'demand led' basis.

We are currnetly looking for helpline volunteers. If you are interested please click here for information regarding the role and here for an application form.


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