Cruse Bereavement Care Scotland is seeking enthusiastic and compassionate volunteers to answer telephone calls to our National Helpline, which will open weekdays 9.00am – 9.00pm and weekend’s daytime.
Applicants should have excellent listening skills and the ability to put people at ease on the telephone. They should be able to keep a level head when dealing with distressing, angry or difficult calls.
Full training will be given - volunteers will be expected to take part in ALL of the training dates before undertaking this role.
We ask that all helpline volunteers commit to at least one 3.5 hour shift per wek. This includes daytime, evenings and weekends.